WELL-BEING

We offer a wide variety of programs and services to help you identify opportunities for improvement.

An important part of all of the medical plans is improving long-term health and managing the cost for both our associates and ShopRite. That’s why we provide programs and resources that encourage healthy actions at no additional cost to you. Through Aetna, our medical plan administrator, we offer a wide variety of programs and services to help you identify opportunities for improvement. 


Aetna Concierge Customer Service
Your Aetna Concierge is like your personal health care assistant – helping you to understand your health plan and answering your questions. Your concierge can even make appointments for you.

Aetna Drug Savings Review Program
This review of pharmacy claims helps increase safety, save money, and improve quality of care. Drug reviews are done after prescriptions are filled and coordinated directly with your medical provider, so you won’t experience any disruptions. 

Aetna One Choice
This program provides ongoing nurse support and coaching. Whether you’re managing a chronic condition or have an upcoming surgery, Aetna nurses can help you put together a plan, understand your benefits, and answer your questions.

Aetna Pharmacy Advisory Program
If you have one of 10 conditions, Aetna's Care Support team will contact you directly when you fill your first prescription to treat your conditions, if you are not taking your medication as directed, and if you miss one or more refills.

Memorial Sloan Kettering Cancer Center (MSK) Direct 
Through a partnership with Memorial Sloan Kettering Cancer Center (MSK), MSK Direct is your resource for prevention through diagnosis and ongoing treatment in cancer care, providing practical and emotional support. An MSK Direct Care Advisor helps find the best cancer care possible, either through on-site care at MSK (in certain states), or remotely, where MSK doctors guide your treatment in partnership with your local doctor.

PinnacleCare Health Advisory Services 
If you need surgery or have complex medical conditions, you may call PinnacleCare to access your personal health advisor. Supported by physicians and researches, your advisor will coordinate an expert medical review, guide you through health care challenges, and help you save time and avoid unnecessary or inappropriate procedures.

Teladoc

Did you know you can talk to a doctor anytime and for as long as you need? Teladoc gives you 24/7/365 access to a board certified doctor through the convenience of phone or video consults. It’s a quick and affordable option for quality medical care — with $0 copay for general medical care; specialty care (e.g., mental and behavioral health care, therapy, dermatology, and other specialty services) is subject to a fee schedule. 

When can you use Teladoc?

Why Teladoc
There are many things in this world that are valuable… work, family, health, and so forth. But it could be argued that the most valuable thing you’ll ever have, after your health, is your time. What if there was a way you could get health care for minor issues while saving you time and money? Teladoc may be the best solution for you.

Aetna Health Assessment

The Aetna Health Assessment is available to you and is a simple, confidential tool for helping you to stay healthy. The assessment can give you valuable insight into your overall health and potential risk factors. Once you complete the online questionnaire, you will receive a full assessment of your current health status, including potential risk factors and tips to modify your behavior for better health. You can print the report for your files and share it with your doctor. The Health Assessment is completely confidential and takes less than 30 minutes to complete. To take the assessment, visit www.aetna.com.

Become a wise consumer with your benefit choices

As partners in health, we have a shared responsibility to manage health care costs by being informed and engaged health care consumers. Most health care costs are tied to decisions and behaviors we can control and improve. That’s why making smart choices every day is so important.

  • Understand your plan before you need to use it. Find out about pre-approvals, emergency room visits, copays for doctor visits, and coinsurance for procedures.
  • If your condition isn’t lifethreatening, don’t go to the emergency room. A persistent cough or a broken finger may be better treated by Teladoc or an urgent care facility at a much lower cost.